Starfleet Commander Forum

Starfleet Commander => Extreme Universe 2 => Topic started by: psmitty on March 29, 2013, 12:49:22 AM

Title: Ships Frozen
Post by: psmitty on March 29, 2013, 12:49:22 AM
My ships are frozen just after I landed an attack.
Second time this has happened to me.
I submitted a ticket.
Title: Re: Ships Frozen
Post by: psmitty on March 29, 2013, 12:51:11 AM
No battle report either.    :(
Title: Re: Ships Frozen
Post by: Monkey D. Luffy on March 29, 2013, 01:00:24 AM
There seem to be a lot of problems in X2 right now...
Title: Re: Ships Frozen
Post by: Boris Alden on March 29, 2013, 01:02:04 AM
Yes me too typically probes so no report no attack lol....

Ticket also logged.
Title: Re: Ships Frozen
Post by: lurkies on March 29, 2013, 01:59:32 AM
Mine are in limbo as well.  One more ticket in the pile.
Title: Re: Ships Frozen
Post by: albez on March 29, 2013, 02:07:49 AM
Ticket here too... concerned and sleepy at the same time..   
Title: Re: Ships Frozen
Post by: Matt H on March 29, 2013, 02:14:41 AM
I'm sorry for the delay in responding. We have someone looking in to the issue now.
Title: Re: Ships Frozen
Post by: psmitty on March 29, 2013, 02:22:45 AM
Thank you
Title: Re: Ships Frozen
Post by: Matt H on March 29, 2013, 02:33:33 AM
These issues should be clearing up. Please let us know if you have any further problems.
Title: Re: Ships Frozen
Post by: kru on March 31, 2013, 12:33:03 AM
it has happened again, only this time, apart from being stuck my fleets are showing as returned BEFORE their attacks have even landed :-\
Title: Re: Ships Frozen
Post by: psmitty on April 05, 2013, 11:43:16 PM
I am frozen again Matt.  please help me.
I submitted a ticket
Title: Re: Ships Frozen
Post by: The Blood King on April 05, 2013, 11:59:28 PM
the thanatos should be released for restitution.  8)
Title: Re: Ships Frozen
Post by: Matt H on April 06, 2013, 12:00:36 AM
I am frozen again Matt.  please help me.
I submitted a ticket

I've let the devs know. Fingers crossed one is near a computer to fix it! Toes crossed that the downtime Monday helps fix this problem!
Title: Re: Ships Frozen
Post by: Matt H on April 06, 2013, 12:22:02 AM
This should be fixed now. Please let us know if you have further problems.
Title: Re: Ships Frozen
Post by: paul vanderzon on April 06, 2013, 04:33:14 PM
Its my return. The game just can't handle my awesomeness any more.
Title: Re: Ships Frozen
Post by: Monkey D. Luffy on April 06, 2013, 09:31:04 PM
Damit... Darth Paulidius broke the game... again...  :P
Title: Re: Ships Frozen
Post by: The Blood King on April 06, 2013, 10:02:05 PM
hide your sats, hide your daughters, cuz d.p is back.
Title: Re: Ships Frozen
Post by: psmitty on April 10, 2013, 03:39:52 AM
I am frozen again Matt.  please help me.
I submitted a ticket
Title: Re: Ships Frozen
Post by: Shiva the Destroyer on April 10, 2013, 05:04:09 AM
i am frozen also both an attack and a harvest.

in ten minutes i'll have another attack and harvest frozen!

and a ticket was submitted for the first attack and harvest
Title: Re: Ships Frozen
Post by: Shiva the Destroyer on April 10, 2013, 05:16:21 AM
well the second attack was landed and is on its way back but my other is still stuck with the harvesters.
i need to leave when the harvesters come back from the second attack.
if it gets unfrozen i hope i get my ships back if i get hit cause i can not frs them.
Title: Re: Ships Frozen
Post by: Monkey D. Luffy on April 10, 2013, 05:21:15 AM
Ditto... multiple waves of probes stuck in the air... and no espi reports...
Title: Re: Ships Frozen
Post by: Rahl99 on April 10, 2013, 06:37:21 AM
Same here my ships have returned from frs and i cant do anything as they are frozen on return wanted to start more buildings and research but all my res is also stuck on them
Title: Re: Ships Frozen
Post by: Rahl99 on April 10, 2013, 06:53:36 AM
I hope my ships unfreeze soon i have to go to work shortly and really dont feel like losing everything if my ships unfreeze whilst im at work.
Title: Re: Ships Frozen
Post by: john211murphy on April 10, 2013, 07:58:21 AM
My Ships are frozen as well. HELP PLEASE.  :-[
Title: Re: Ships Frozen
Post by: psmitty on April 10, 2013, 11:30:54 AM
another issue I have now is my Hydro Storage finished building during my ship down time and it is also frozen.
Title: Re: Ships Frozen
Post by: psmitty on April 10, 2013, 11:45:11 AM
I got my ships back and battle report, but I did not get the debris from my attack.  I sent a screen shot showing my dions were behind the attack.
Title: Re: Ships Frozen
Post by: Shiva the Destroyer on April 10, 2013, 03:50:24 PM
well because i had to go i had to recall the attack so i lose out on the attack, lose the hydro for the launch.
what were these maintenance downtimes for?
Title: Re: Ships Frozen
Post by: Matt H on April 10, 2013, 03:55:58 PM
well because i had to go i had to recall the attack so i lose out on the attack, lose the hydro for the launch.
what were these maintenance downtimes for?

The maintenance downtime was for exactly what is listed in the news and announcement post. We're investing these repeated performance issues in X2 and are working on a fix for them as soon as possible.
Title: Re: Ships Frozen
Post by: psmitty on April 26, 2013, 04:30:57 AM
My ships are frozen just after I landed an attack.
I submitted a ticket.
Title: Re: Ships Frozen
Post by: ants on April 26, 2013, 05:37:59 AM
Ticket submitted. All probe returns frozen. Unable to fleetsave.
Title: Re: Ships Frozen
Post by: Fleet Admiral Spock (FAS) on April 26, 2013, 05:45:10 AM
My ships and my shipyard are frozen. Ships queued up will not finish building and fleets are stuck in the middle of a deploy. Trying to FRS, but can't. Ticket submitted.
Title: Re: Ships Frozen
Post by: new starr federation on April 26, 2013, 06:41:45 AM
join the crowd Jon..fire the high school tech and get someone who has more than a weeks experience guys..come on geez..there goes any chances for a few billion in gains from sending out over night attacks..geezus christ i sware  >:(
Title: Re: Ships Frozen
Post by: new starr federation on April 26, 2013, 06:48:11 AM
i bet if we was on here reporting that the game was giving us all unlimited credits and tokens we would see some quick response..can i get an AMEN on that?lol
Title: Re: Ships Frozen
Post by: jjohnsonp69 on April 26, 2013, 08:12:06 AM
Ugh! This sucks!! Please fix it!!
Title: Re: Ships Frozen
Post by: Matt H on April 26, 2013, 09:29:04 AM
This should be fixed now. We're working on a more permanent solution to the underlying issues that are causing Extreme 2 to suffer from performance issues, but I do not have an ETA for the deployment of that patch. Until then, we've put a temporary solution into place that, while not ideal, should stop this from happening until then.
Title: Re: Ships Frozen
Post by: psmitty on April 26, 2013, 09:35:27 AM
My ship builds are still frozen
Title: Re: Ships Frozen
Post by: Matt H on April 26, 2013, 09:38:58 AM
My ship builds are still frozen

It's possible that builds, especially ship and defense builds, were delayed by this problem. However, looking at your account it appears they are all currently running fine.
Title: Re: Ships Frozen
Post by: psmitty on April 29, 2013, 01:07:24 AM
My ships are frozen again.
I submitted another ticket
Title: Re: Ships Frozen
Post by: Admiral Maclin on April 29, 2013, 01:37:02 AM
Yep, same here.
Title: Re: Ships Frozen
Post by: Matt H on April 29, 2013, 01:37:26 AM
I'm aware of the situation and having it worked on now.
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 01:43:00 AM
i think i might stop playing late night/early morning....this is making my hait go grey L(
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 01:58:32 AM
any eta i wanna go bed
Title: Re: Ships Frozen
Post by: paul vanderzon on April 29, 2013, 02:02:13 AM
Doooont worrry kru. Leave your ships out. Ill protect them ;)
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 02:04:11 AM
Doooont worrry kru. Leave your ships out. Ill protect them ;)

ok, but dont forget my warpgates still work, and my ships are a bigger challenge for a satbasher
Title: Re: Ships Frozen
Post by: paul vanderzon on April 29, 2013, 02:06:21 AM
I could still crush you.
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 02:08:33 AM
I could still crush you.

most people have at least an old espi of more than just sats or cargos, but then then some of us actually build our accounts too (although i got given my account at #696)

and i assure you, you'd be very surprised at what i got....
Title: Re: Ships Frozen
Post by: paul vanderzon on April 29, 2013, 02:13:52 AM
I've see what you got. Recent esp of you. And I've been building up my account since we last fought as well. halved my rank in top 100. 86 to 46
Title: Re: Ships Frozen
Post by: The Blood King on April 29, 2013, 02:29:19 AM
in any case, stuff is being stuck again and matt and company are on it
Title: Re: Ships Frozen
Post by: Matt H on April 29, 2013, 02:30:22 AM
I'm currently discussing our options for X2 with the server admin. I should have more news soon.
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 02:32:46 AM
good to hear matt thanks, but it would also be appreciated if BFG and your sever admins considered those of us in the european timezones
Title: Re: Ships Frozen
Post by: Matt H on April 29, 2013, 02:37:17 AM
good to hear matt thanks, but it would also be appreciated if BFG and your sever admins considered those of us in the european timezones

I'd appreciate if our servers would consider all of us before they fail, but I've had trouble communicating that to them so far.
Title: Re: Ships Frozen
Post by: Monkey D. Luffy on April 29, 2013, 02:38:52 AM
I'd appreciate if our servers would consider all of us before they fail, but I've had trouble communicating that to them so far.

Lol... +1 for the wit.
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 02:39:08 AM
I'd appreciate if our servers would consider all of us before they fail, but I've had trouble communicating that to them so far.

ha ha, but like i say, at least for you it is only 10 30 pm lol, at least at this rate you might get to  have some sleep before work tomorow  :(
Title: Re: Ships Frozen
Post by: Matt H on April 29, 2013, 02:40:01 AM
That game is now back online. Thank you for your patience and understanding.
Title: Re: Ships Frozen
Post by: kru on April 29, 2013, 02:41:12 AM
once again thanks for your work and effort matt, especially at a time which is out of hours for you :) no matter how arsey we all get, apprecation needs to be given to you
Title: Re: Ships Frozen
Post by: psmitty on April 29, 2013, 03:16:11 AM
Sorry Matt, but my ship builds are still frozen.  I waited as long as I could before writing this to see if it would fix itself.  They are still frozen.
I also submitted another ticket.
Title: Re: Ships Frozen
Post by: Kayron Jarvis on April 29, 2013, 04:07:24 AM
Thanks Matt for your efforts to resolve the issues.
Title: Re: Ships Frozen
Post by: psmitty on April 29, 2013, 04:28:45 AM
Thank you Matt!
Title: Re: Ships Frozen
Post by: psmitty on May 05, 2013, 03:40:57 PM
Please help!
My attack and harvest landed and they are frozen now.
I also have two colonies with frozen ship builds.
I submitted a ticket
Title: Re: Ships Frozen
Post by: starkiller! on May 05, 2013, 04:28:14 PM
My fleet page is frozen after an attack returned and I can not get it to reset
I cant frs anything now
Help!!!
I have also submitted a Ticket
Title: Re: Ships Frozen
Post by: Matt H on May 05, 2013, 04:30:28 PM
My fleet page is frozen after an attack returned and I can not get it to reset
I cant frs anything now
Help!!!
I have also submitted a Ticket

I do not show any stuck fleets on your account.
Title: Re: Ships Frozen
Post by: psmitty on May 05, 2013, 04:38:00 PM
My attack is still frozen Matt and my dions are returning w/o the debris
Title: Re: Ships Frozen
Post by: Matt H on May 05, 2013, 04:42:40 PM
My attack is still frozen Matt and my dions are returning w/o the debris

We're aware and working on it. You'll likely need to submit a new ticket regarding any debris if/when the attack processes.
Title: Re: Ships Frozen
Post by: psmitty on May 10, 2013, 02:36:34 AM
I landed an attack, harvest, and now they are FROZEN.
My ship builds are also frozen.
Title: Re: Ships Frozen
Post by: psmitty on May 10, 2013, 11:05:33 AM
I am unfrozen, but lost the attack, harvest, hydro used, and a lot of sleep
Title: Re: Ships Frozen
Post by: paul vanderzon on May 10, 2013, 03:11:17 PM
This is getting tiresome...
Title: Re: Ships Frozen
Post by: Matt H on May 10, 2013, 03:16:23 PM
This is getting tiresome...

We agree. We have had multiple developers working together for several days now to finalize changes to how our battles are processed, without causing significant changes to battle outcomes, to prevent this moving forward.
Title: Re: Ships Frozen
Post by: paul vanderzon on May 10, 2013, 05:41:51 PM
Yeah I figured matt. Felt bit like an asshole after posting tyhat last one. Just that 3 times I've hit people only for them to get their stuff back cuz of the error. I hope for your boys and for us that y'all figure out an answer soon. Save all of you a lot of work doing the same thing over and over everytime the ships freeze and save us frustration
Title: Re: Ships Frozen
Post by: psmitty on May 15, 2013, 03:45:38 AM
HELP I AM FROZEN AGAIN!!!!!
Title: Re: Ships Frozen
Post by: psmitty on May 15, 2013, 07:14:44 AM
I was unfrozen and re-attacked my target.
I AM NOW FROZEN AGAIN!
Title: Re: Ships Frozen
Post by: Audacious on May 15, 2013, 01:58:38 PM
Why do you keep attacking if you know these problems are happening? Seriously just take a break till the problem's fixed...

Have you ever heard the definition of insanity?