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February 19, 2019, 02:53:58 AM

Author Topic: How long does it take for something to get assigned?  (Read 835 times)

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Offline Admiral Hartel

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How long does it take for something to get assigned?
« on: August 04, 2011, 09:20:42 PM »
I popped a caphta while FRSing last night around 1:00am EST. When was FRS I had another tab open and didnt see it until the one I was on refreshed after sending a small fleet from a moon to frs with the main fleet there. (s) as soon as i made move. Dammit. I looked at other tabs and yep a caphta. 2nd one in two years. I caught the 1st. My fault no big deal. I submitted a support request within a few minutes of it and stated so in the request. Here it is 5:15pm EST same as in Ohio 100 miles south of me and still not assigned. Why should this take so long? I could see if it was some sort of push thing or whatever with an investigation but this simple look and see the time and the chapta as well as the account actively (FRS) should take a few minutes at the most. But it hasn't even made to someone to look at? Did Jason take a day off or something?
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Offline Matt H

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Re: How long does it take for something to get assigned?
« Reply #1 on: August 04, 2011, 09:26:39 PM »
We are working through all the tickets in the queue as quickly as possible. Unfortunately, I do not have an ETA.
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Offline Kip Shiller

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Re: How long does it take for something to get assigned?
« Reply #2 on: August 04, 2011, 09:30:58 PM »
Submit a request
Description *
Please enter the details of your request. A member of our support staff will respond as soon as possible.


ive had them answered within an hour and within a few days. i think it depends on how back logged they are with tickets at the time u submitted.
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Offline Admiral Hartel

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Re: How long does it take for something to get assigned?
« Reply #3 on: August 04, 2011, 09:52:13 PM »
I hope so matt h. Thanks for the reply. Kip I sent it in at 1:00am Ohio time (bfg) which is the same AS new York time (me) so i doubt they where back logged all day. Sucks i got jammed all day and lost all the time on my builds.  :evil:
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Offline Matt H

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Re: How long does it take for something to get assigned?
« Reply #4 on: August 04, 2011, 09:53:07 PM »
We get a few more tickets than you'd think. ;)
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Offline Admiral Hartel

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Re: How long does it take for something to get assigned?
« Reply #5 on: August 04, 2011, 10:01:16 PM »
Oh im sure you ( Bfg) does get a lot of support tickets. I just found it hard to believe that a whole work day and it didnt get assigned. Well now i have to wait till some time tomorrow hopefully as its 6 PM and supports work day is done.  :(
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Offline Admiral Hartel

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Re: How long does it take for something to get assigned?
« Reply #6 on: August 05, 2011, 11:15:38 PM »
Well finally got un (s) around 36 hrs after botching caphta and submitting to support. Three hours after that I had one screen open and was probing an inactive and another captha pops and i caught it and filled it no problem. I had one other in two years and now another hours after getting jammed on the last one. Did BFG set way more things to trigger this. A fleet deploy from a moon to it's planet and one probing an inactive. I thought these things where for repetitive tasks like parsing galaxies and missions and deleting a mass of folks from an alliance you are sabotaging. Not normal expected game play tasks :?:
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Offline Matt H

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Re: How long does it take for something to get assigned?
« Reply #7 on: August 05, 2011, 11:31:25 PM »
I'm out of the office until Monday, but I will try to look into this further for you then.
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Offline Admiral Hartel

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Re: How long does it take for something to get assigned?
« Reply #8 on: August 06, 2011, 02:46:11 AM »
Quote from: "Matt H"
I'm out of the office until Monday, but I will try to look into this further for you then.

Thanks. It's almost got me paranoid to just click on my worlds and moons.  :shock:
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Offline Matt H

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Re: How long does it take for something to get assigned?
« Reply #9 on: August 06, 2011, 02:52:08 AM »
Before Monday, can you let me know what browser you are using and universe you are playing in? You can do so by PM if you wish.
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