contact
February 15, 2019, 11:54:16 PM

Author Topic: April 23, 2013 2:00UTC Outage  (Read 867 times)

0 Members and 1 Guest are viewing this topic.

Offline Matt H

  • Blue Frog Gaming
  • Member
  • Posts: 4377
  • Community Manager
    • Facebook - matt.hirschfelt
    • LinkedIn - matthirschfelt
    • Skype - MattH_BFG
    • Twitter - MattHirschfelt
    • View Profile
    • Blue Frog Gaming
April 23, 2013 2:00UTC Outage
« on: April 23, 2013, 01:59:28 AM »
We are currently aware of server issues impacting all versions of Starfleet Commander and Stardrift Empires. We are actively working to resolve this issue and hope to have more information about this issue and a resolution to the problem shortly.
Connect with BFG:
Facebook
Twitter
Google+
Official Website
  |
  |  
  |  
  |  
  |  
Connect with me:
Facebook
Twitter
Google+
LinkedIn
Skype

Offline Matt H

  • Blue Frog Gaming
  • Member
  • Posts: 4377
  • Community Manager
    • Facebook - matt.hirschfelt
    • LinkedIn - matthirschfelt
    • Skype - MattH_BFG
    • Twitter - MattHirschfelt
    • View Profile
    • Blue Frog Gaming
Re: April 23, 2013 2:00UTC Outage
« Reply #1 on: April 23, 2013, 03:02:47 AM »
At approximately 1:30UTC on April 23, 2013, all Starfleet Commander and Stardrift Empires universes began generating intermittent Internal Server Errors (Code 500). From 1:30UTC until approximately 2:55UTC these errors became more frequent while we attempted to uncover the source of this error. At approximately 2:55UTC we removed one of our servers from service which we believed was the root cause of the Internal Server Errors and the game appears to have now stabilized.

Thank you all for your patience in dealing with this issue and please let us know if you continue to have any additional problems.
Connect with BFG:
Facebook
Twitter
Google+
Official Website
  |
  |  
  |  
  |  
  |  
Connect with me:
Facebook
Twitter
Google+
LinkedIn
Skype

Offline Matt H

  • Blue Frog Gaming
  • Member
  • Posts: 4377
  • Community Manager
    • Facebook - matt.hirschfelt
    • LinkedIn - matthirschfelt
    • Skype - MattH_BFG
    • Twitter - MattHirschfelt
    • View Profile
    • Blue Frog Gaming
Re: April 23, 2013 2:00UTC Outage
« Reply #2 on: April 23, 2013, 10:44:05 AM »
At approximately 4:47UTC we began receiving pages from our monitoring service that all Starfleet Commander and Stardrift Empires universes were again unstable and we began immediately investigating the problem. After investigation it was determined that one of our server pools was suffering from network related issues that could not be resolved by us and we notified our server host. Additionally, at that time we moved all of the games to a reserve server pool which appears that have stabilized the game.

Please know that uptime is our biggest priority and we do not take failures like this lightly. We will be working throughout today with our server host and our team to ensure that problems like this do not present themselves again in the future. If you suffered any problems with your account as result of these issues, please do not hesitate to submit a ticket and we will do what we can to assist you.

Thank you for understanding.
« Last Edit: April 23, 2013, 10:53:44 AM by Matt H »
Connect with BFG:
Facebook
Twitter
Google+
Official Website
  |
  |  
  |  
  |  
  |  
Connect with me:
Facebook
Twitter
Google+
LinkedIn
Skype